FAQ AND POLICIES
I am interested in becoming a Vintage Kissed client, how do I get started?
Wonderful! We can't wait to work with you. Send us a note with items you are interested in and the date of your event. Then we will schedule a time to chat and go over all the details. After we know more about your event and vision we will create a proposal for you. We highly recommend reserving your favorite piece(s) as soon as possible to ensure they are available on your event date. Quantities are limited for certain items.
We love your inventory but what sets you apart from other rental companies?
We work very hard to find a wide variety of items that are unique, have plenty of character, and will fit an array of events. We strive to not just have a beautiful inventory but to also be affordable. We want to make sure every bride-to-be or mom-to-be has a shower with gorgeous details no matter the budget. We want to ensure that your family's photo shoot or intimate wedding has all the right touches. We are happy to work with any budget so that you have the event you envisioned. We strive to provide the best of service.
How do I reserve my items and what is the payment schedule?
To move forward with a rental we require a 25% nonrefundable deposit and a signed contact. The remaining balance is due 7 days before your event date. We accept cash, check, and credit cards. You can make changes to your order up to 7 days before your event when the final payment is due.
Does the Vintage Kissed Team offer styling services?
We love staging venues! We know how much work goes into planning an event and want to make sure you get to enjoy every bit of it. We would be happy to work with your other vendors and set up the items you pick out and we'll clean and pack them back up at the conclusion of your event. There may only be a slight additional cost for set-up based on labor. We also have packages that include assistance in developing a vision and any styling needs.
Do you provide delivery of my rental items?
Yes, we deliver! Delivery charges depend on the distance and size of your rental order. We serve Philadelphia and the surrounding area. We also deliver out of state for an additional fee. Our delivery service includes drop-off, set-up, break-down, and pick-up. We will work with your vendors on time frames for delivery.
Can I pick up my rental items?
Yes, you can also pick up your rental items with proper transportation from our home office. Much of our inventory is very delicate and will need to be handled with care. We will package items for transportation. If you will be dropping items back to our home office once your event is complete we ask that you package them back appropriately so as to avoid damage. We do ask that furniture and larger pieces be transported in a covered vehicle and be strapped down to prevent damage during transit. We will be happy to help in packaging larger items for transportation. All pick-up and drop-offs times must be scheduled and approved in advance.
How long is the rental period?
Our standard rental period is 3 days. You can pick your items up the day prior to your event date. While these times are our standard we are flexible and happy to work with you and your vendors to find a timeframe that will work for everyone.
I love your inventory, but I don’t know what to pick or what will work for my event. Can the Vintage Kissed Team help me?
We know it can be overwhelming deciding what you need for your event. We would be more than happy to help you decide. Send us a note and we will schedule a time to chat!
How do I clean the dish ware before returning?
All china, glasses, champagne flutes, tea cups, and so forth should be returned in original packaging. Many of our vintage items are very delicate and cannot be put in the dishwasher. We ask that these items be rinsed and washed by hand then dried before repacking. We are also happy to wash items for you once your event is complete.
What if something gets damaged?
We know accidents happen. Rental items that are returned damaged or have gone missing and must be removed from our inventory will be assessed a fee of twice the rental rate. A damage fee will also be charged for any furniture that is returned with stains or tears requiring cleaning or small repairs. This will be assessed on a case by case basis.
What if I can’t find what I want for my event?
Don’t worry, we love a good treasure hunt! Just let us know during your consultation what it is that you would like and we will do the searching for you.
Can I purchase items from your inventory?
While not all of our inventory is available to purchase select items can be purchased through the Market Place. - COMING SOON
Will you write a customized message on rentals items or board I already have?
We would love to! We partner with Glee Signs for all your calligraphy needs. Have something written on one of our items or if you want to be able to keep the sign after your event is through you can purchase a custom made sign. Send us a note for more details.
Photo Credit: Liam Gordon Photography